Return Policy for Dead on Arrival Products:
At our store, we strive to provide our customers with high-quality products and services. However, we understand that sometimes things can go wrong during the shipping process. If you receive a product that is dead on arrival, we offer a straightforward return policy to help resolve the issue.
Eligibility for Returns:
To be eligible for a return of a dead on arrival product, the following conditions must be met:
- The product must have been purchased from our store.
- The product must be returned within 30 days of the delivery date.
- The product must be returned in its original condition, with all packaging materials and accessories included.
- The product must have been used according to the manufacturer's instructions.
If you receive a product that is dead on arrival, please follow these steps to initiate a return:
- Contact our customer service team within 3 business days of receiving the product to inform them of the issue.
- Provide a detailed explanation of the problem and any relevant photos or videos.
- Our customer service team will review your request and provide instructions on how to proceed with the return.
- Once you receive the return instructions, ship the product back to us at your own expense.
Once we receive the returned product and confirm that it is dead on arrival, we will issue a full refund to the original payment method used to purchase the product. Please allow 3-5 business days for the refund to be processed and reflected in your account.
Please note that our store reserves the right to refuse any return that does not meet our eligibility criteria or appears to have been used or damaged by the customer. Additionally, we cannot be held responsible for any lost or damaged items during the return shipping process.
We hope that our return policy for dead on arrival products provides you with the confidence to shop with us. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.